What Are Your Shipping Times?

North Island - Approximately 5-7 working days
South Island - Approximately 6-8 working days.

What If I Find Pure Hydrate Is Not For Me?

When you purchase a Pure Hydrate water ioniser, you can try it out risk-free for 30 days. If you don’t love it, you can return it for a refund! To learn more visit our 30-Day Challenge page.

What’s your Refund Policy?

You can read our full refund policy here.

Do You Offer Financing?

We currently offer both Afterpay and Laybuy payment options at checkout.

Do You Have A Retail Shop Where I Can Come In And Look At The Products?

In order to keep prices low, we do not have a retail shop. Our website provides information about each product in detail, so you can make an informed purchasing decision.

If you need to get in touch with us, you can email us on admin@hydratenz.com and we will be happy to answer any questions you may have!

How Do I Get In Touch With You?

Our Customer Service team is available Monday to Friday 9am to 5pm at 0800 66 66 473 or admin@hydratenz.com.